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Tutorial: Activating custom Customer fields in SuitePOS
Custom fields (at the Customer/Account level) are very useful for tracking any metric about your shoppers. You can use them to take notes, track preferences and desires and even script information to read only fields to showing things like $ spend ...
NetSuite Script Error: SSS_METHOD_IS_ONLY_ALLOWED_FOR_MATRIX_FIELD
This is generally triggered by SuitePOS Optimize Diff Syncs not handling a use case properly. Turn off Optimize Diff Syncs if enabled on POS Settings and re-sync the SuitePOS app. Report the issue to https://www.suiteretail.com/support. The Optimize ...
On Account Returns
Under certain circumstances, On Account sales (sales that are not paid immediately) can be returned. In order to do this, you have to search for the sale transaction (requires an active internet connection) and that transaction must be either be ...
Tutorial: Exchanges
Exchanges allow clerks to easily exchange items for new items resulting in less credit card fees and avoids a potential forced return to cash or gift card. It it especially useful for retailers that exchange higher ticket items and/or have a high ...
NetSuite Issue: NetSuite not calculating sales tax correctly. Results in open invoices and unapplied payments of 0.01 on SuitePOS transactions
UPDATE According to NetSuite, fixes will be released on a case by case basis to accounts that experience the issue. Please log a case directly with NetSuite and reference defect 580567 (and 563147). This is confined to accounts that use NetSuite's ...