NetSuite Script Error: PSWD_REQD when editing a customer record in SuitePOS

Sometimes this error message is displayed when editing a customer record in SuitePOS and changing the email address of a customer who has Customer Center access to NetSuite. NetSuite is telling you this because of their tight security. 

This is a NetSuite limitation and you have to change the email address directly in NetSuite in those circumstances; or disable Customer Center access in NetSuite, re-sync SuitePOS then retry the edit.

You can make this easier by showing the NetSuite menu option (in the SuitePOS tab in the NetSuite Employee record). This allows direct access to NetSuite.

• Related Articles

• NetSuite Script Error: Item Sync - Unexpected Error

  "Unexpected Error" can have many causes. It is important that you log with "bug" with NetSuite so they can tell you exactly what it is. One thing to look at is the number of items you are syncing. We suspect that some of these errors could be due to ...

• NetSuite Script Error: 'You must enter at least one line item for this transaction'

  In the context of SuitePOS, this (somewhat misleading) error can can experienced when a return (or sale) is made and the script SPOS Return (or SPOS Sale) is executed. This occurs because the "Customer (or Anonymous Customer)" for which the ...

• Customer and Item Sync's Revealed!

  SuitePOS is a very high performing POS App (running natively on an Apple device) that is well suited for retail environments with large transaction volumes. One of the cornerstones of speed is the development of sophisticated caching mechanisms. This ...

• NetSuite Script Error: TRANS_UNBLANCD

  When a Sale or Return is written to NetSuite you may get this error thrown. For the most part, this means there is something wrong with the configuration of NetSuite and how it related to the configuration of SuitePOS. The most common issue is where ...

• Tutorial: NetSuite Saved Customer and Item Searches

  Saved Customer and Items Searches allows you to customize what is including in the syncs and pin it at the POS Settings level (typically a store). This is used to override the Active Saved Searches that apply to all POS Settings and provides an ...