When a Sale or Return is written to NetSuite you may get this error thrown and the transaction appears on the Fail Queue of the device. eg. Request failed: bad request (400) {"error" : {"code" : "INVALID_KEY_OR_REF", "message" : "Invalid entity ...
This happens when the NetSuite concurrency limit (set by NetSuite) for your account is exceeded. Typically this occurs when you are simultaneously syncing many terminals at the same time. for example, if you have a concurrency limit of 5 and you try ...
This can be caused when SuiteTax is enabled in a NetSuite Account but is not enabled on POS Setting. It can also be caused by SuiteTax being enabled on POS Settings and SuiteTax installed in a NetSuite account but not provisioned correctly. In the ...
When voiding a Sale in SuitePOS you may get an error. The most common errors are when you are trying to void a sale that has not been written to NetSuite yet or if there is a NetSuite configuration issue. Solution(s): RCRD_DSNT_EXIST To resolve this ...
Once in a while, during a sync, a "NetSuite Data Center" error message may pop up. This is thrown by design and is as a result of SuitePOS not being able to obtain the data center endpoint NetSuite uses for the REST API's for your account. This is ...