When a Sale or Return is written to NetSuite you may get this error thrown and the transaction appears on the Fail Queue of the device. eg. Request failed: bad request (400) {"error" : {"code" : "INVALID_KEY_OR_REF", "message" : "Invalid entity ...
This happens when the NetSuite concurrency limit (set by NetSuite) for your account is exceeded. Typically this occurs when you are simultaneously syncing many terminals at the same time. for example, if you have a concurrency limit of 5 and you try ...
This can be caused when SuiteTax is enabled in a NetSuite Account but is not enabled on POS Setting. It can also be caused by SuiteTax being enabled on POS Settings and SuiteTax installed in a NetSuite account but not provisioned correctly. In the ...
When voiding a Sale in SuitePOS you may get an error. The most common errors are when you are trying to void a sale that has not been written to NetSuite yet or if there is a NetSuite configuration issue. Solution(s): RCRD_DSNT_EXIST To resolve this ...
"Unexpected Error" can have many causes. It is important that you log with "bug" with NetSuite so they can tell you exactly what it is. One thing to look at is the number of items you are syncing. We suspect that some of these errors could be due to ...