NetSuite Script Error: Item Sync - Unexpected Error

NetSuite Script Error: Item Sync - Unexpected Error


"Unexpected Error" can have many causes. It is important that you log with "bug" with NetSuite so they can tell you exactly what it is.  One thing to look at is the number of items you are syncing. We suspect that some of these errors could be due to item volume (or configuration). 

NetSuite Script Error:


Under normal circumstances the item counts are limited to the physical items you have in NetSuite ( available to SuitePOS). This can explode rapidly if you are using a lot of Price Levels and Quantity Price Breaks. 

For example, you might only have 10,000 items but if you have 6 Price Breaks and 4 Price Levels the sync has to process up to 240,000 items.  This is a lot.
Look at Optimizing Item Syncs to help you reduce items.
As a rule of thumb (and dependent on your NetSuite tier), item counts (including compounded Price Breaks and Levels) should not exceed 100 to 200K.

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