Does SuitePOS work off offline in the event the internet or the NetSuite/Salesforce server is down?

Does SuitePOS work off offline in the event the internet or the NetSuite/Salesforce server is down?

The short answer is yes.  In fact, in addition to speed, this is one of the main advantages of running a separate App. Additionally is you are using the "Square POS" gateway, you can configure it to process credit cards offline (in the integrated Square App). 

When operating in offline mode, bear in mind the following:
  • Transactions will post to a local Fail Queue. On the next sync, an attempt is made to synchronously process the failed transactions (in background).
  • Credit card transactions (using the "Square POS" integration) will post seamlessly as soon as the service is back up and running. 
  • Certain functions such as Shift Opening and Closing, Syncs, Sales Orders, Referenced Returns, Voids, real-time inventory look-up, gift card validation and serial/lot number validation will not work because they require a server-side response.
Posting of failed transactions are performed synchronously in background to better manage concurrency and avoid tying up the terminal.
If you have "Shifts" enabled, you can still get in if the internet or the NetSuite (or Salesforce) server is down. You simply "Skip" when the message is displayed. 

    • Related Articles

    • What type and size of retailer is SuitePOS suited for?

      We have retailers of all sizes (enterprise, mid-market, small). The most important thing is a desire to be open about the traditional way in-store POS solutions work, and be willing to adopt a simpler, more agile approach that is better aligned to ...
    • How Secure is the SuitePOS App?

      Because SuitePOS is published on the Apple Store (unlisted and via enterprise distribution) it has had to meet Apple's stringent security requirements. In addition, it has had to pass Salesforce's Security review to be listed on the App exchange and ...
    • How is SuitePOS updated?

      Under our subscription model, SuitePOS is updated with new functionality and non-critical bug fixes several times a year. Patches and maintenance releases are performed periodically. The SuitePOS App is updated on the Apple device via our download ...
    • Can SuitePOS handle extreme volumes of customers and/or item SKU's?

      Yes we can. We have retailers with over a 3M customers and 2M+ product SKU's. SuitePOS is built for the demands of the mid-market and enterprise retailer.
    • What payment methods are supported?

      SuitePOS supports Credit Card (Swipe, EMV, Contactless), Apple/Android Pay, Cash, On Account, Gift Cards and Checks. Dependent on processor, SuitePOS supports Reference Refunds, Non-Referenced Refunds and Voids.